Terms & Conditions

Terms & Conditions

• Introduction

  These Terms & Conditions govern your use of RoutePe (the "Platform"), an online marketplace that facilitates Escrow-based transactions between shippers and transporters for Truck booking and related logistics services. By accessing or using the Platform, you agree to be bound by these terms.

• Services

  RoutePe provides a technology-enabled platform that connects shippers with transporters. We do not act as a carrier or transportation provider. All transportation services are provided by independent third-party transporters.

• User Accounts

  To use the Platform, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials.

• Transactions
  • Shippers: When posting a shipment, you agree to provide accurate information.
  • Transporters: When bidding on a shipment, you agree to comply with all applicable laws and regulations.
  • Escrow: Payments are held in your designated escrow account at a major RBI regulated Bank until the shipment is delivered and confirmed.
• Mandatory Insurance

  All shipments on the Platform must be covered by insurance that meets the following minimum requirements:

  • • Valuation: Insurance must cover the full declared value of the shipment.
    • Coverage: Insurance should cover loss, damage, and theft of the shipment.
    • Named Insured: The shipper must be listed as the named insured on the insurance policy.
  • Shipper Responsibilities:
    • Shippers are responsible for obtaining and maintaining the required insurance for their shipment.
    • Shippers are responsible for providing a copy of the insurance certificate on RoutePe platform before the shipment is booked.
  • Transporter Responsibilities:
    • Transporters are encouraged to obtain their own insurance coverage to protect themselves against potential liabilities.
  • Escrow Release: Funds from escrow will only be released to the transporter after proof of delivery is confirmed and a valid insurance claim is filed if necessary.
• Liability RoutePe is not liable for any damages arising from the use of the Platform or the services provided by third-party transporters.
• Intellectual Property All intellectual property rights in the Platform and its content belong to RoutePe.
• Governing Law These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.
• Amendments RoutePe reserves the right to modify these Terms & Conditions at any time. Any changes will be effective upon posting on the Platform.
• Termination RoutePe may terminate your account or access to the Platform at any time, without notice, for any reason.
• Contact Information For any questions or concerns, please contact us at: support@routepe.com By using the Platform, you acknowledge and agree to these Terms & Conditions.